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Configuring Phone Number and OTP Input Restrictions in the WeChat MiniApp Onboarding Flow

This guide explains how to configure restrictions on phone number and OTP inputs in the WeChat MiniApp onboarding flow.

Before you start​

  • You are using the LeapXpert version 1.21.1 onwards.
  • The company admin has permission to manage Feature Configurations.
  • You have walked through the Configure the client onboarding flow with SMS (internal link).

Phone Number Entry Constraints​

Behavior​

If a client enters an incorrect phone number A times within B seconds, they will be temporarily locked out for C hour(s). Alt text

Configuration​

To configure the maximum number of invalid phone number attempts, do as follows:

  1. Sign in to the Organization Admin portal.
  2. Go to Company Settings > Feature Configurations > Governed channels.
  3. Search "Restrictions on phone number attempts". Alt text
  4. Click Edit and choose one of the following:
    • Default value: apply the pre-defined configuration by LeapXpert.
    • Custom value and enter the following values:
      • A. Maximum number of retries.
      • B. Duration of retries (seconds).
      • C. Freeze duration (hour).
  5. Once done, click Save.

You have successfully configured the phone number entry constraints.

Note: If above fields are empty, it means there are no restrictions.

OTP Input Constraints​

Behavior​

If a client enters an incorrect OTP X times within Y seconds, the OTP becomes invalid. The client must then request a new OTP. Alt text

Configuration​

To configure the maximum number of invalid OTP inputs, do as follows:

  1. Sign in to the Organization Admin portal.
  2. Go to Company Settings > Feature Configurations > Governed channels.
  3. Search the keyword "invalid OTP" in the WeChat MiniApp Governed section.
  4. Click Edit and choose one of the following:
    • Default value: apply the pre-defined configuration by LeapXpert.
    • Custom value and enter the following values:
      • X. Max number of invalid OTPs.
      • Y. Duration of continuously invalid OTP (second). Alt text
  5. Once done, click Save.

Note: Invalid OTPs include wrong/expired OTPs.

You have successfully configured the maximum number of invalid OTP inputs.

OTP Resend Constraints​

Behavior​

If a client taps Resend OTP more than C times within D minutes, they will be blocked from requesting new OTPs for E hour(s). Alt text Additionally, there is a daily limit on the total number of OTP resends (F).

Configuration​

To configure the maximum number of allowed OTP resend requests, follow these steps:

  1. Sign in to the Organization Admin portal.
  2. Go to Company Settings > Feature Configurations > Governed channels.
  3. Search "Restriction on OTP attempts" in the WeChat MiniApp Governed section.
  4. Click Edit and choose one of the following:
    • Default value: apply the pre-defined configuration by LeapXpert.
    • Custom value and enter the following values:
      • C. Max number of OTP requests.
      • D. Duration of continuous OTP requests (second).
      • E. Freeze duration (hour).
      • F. Max number of daily OTP requests. Alt text
  5. Once finished, click Save.

You have successfully configured the maximum number of allowed OTP resend requests.